Usually between 9am and 5pm (in case we need to consult a vet). Specific AM & PM visits are reserved for cats on medication only.
We will water a reasonable number of house plants (please move these into one location) or small gardens at no extra charge. Watering larger gardens takes time away from your cats so there will be an extra charge for this.
We do not use sign written vehicles as we do not want to advertise that you are away from home and we try to vary the time of our visits over the booked period. We will take in the post or anything left on the doorstep or in the letter box daily to minimise the appearance of a property being unoccupied. We can alternate lights on and off within different rooms on request. We also will move any dustbins left on the pathway by the refuse collection
We will take your cat to its own vet if necessary, at our discretion. It's obviously important that you let us know of any existing ailments or problems every time you go away. Vet bills cannot be invoiced so we pay the vet on your behalf - reimbursement is requested as soon as possible on your return. There is no charge for our time spent taking the cat to the vet however.
No, our insurance will not cover this and the well being of your cat is our priority while it is in our care and more than 24 hours between visits could be too long if the cat became sick or if any other problems developed. For your peace of mind - and our own - we visit daily during the period of your booking.
The easiest ways to pay is straight into the Sitting Kitty account, before your departure (these details will be given to you on registration) or cash left for collection when the booking starts. We do not accept Paypal or credit cards. Please see payment page for more information.
Each cat is different. We usually spend up to 20 minutes on each visit and give all our furry friends a cuddle. We try to minimise the stress of being alone, so if the cat wants to be left in peace, we respect that.
This depends on your cat and your preference. Cats do behave differently in their owner's absence and some may not be in when we visit. Although we do our best to ensure we see your cat on every visit, we cannot be responsible if cats do not come when called. However, some cats become stressed and anxious if the catflap is locked. Ultimately this is your decision.
For lock and key problems, if there is a keyholder we will try to contact them in the first instance. Our concern is always for the cats' welfare so if there is no alternative we will call a locksmith. For problems with alarms, if necessary we will call an alarm engineer and wait for them to arrive - we try not to leave alarmed properties with the alarm not set. It is essential that on every booking we are aware of any changes to code words for any alarms in case of problems. Any charges made by third parties to rectify problems are the responsibility of the client.
In January 2013 we rehomed two adorable cats from Battersea, Simba and Cleo. Frequently away at weekends we soon realised that we wanted an alternative to either relying on friends and neighbours to look after them while we were away, or putting them in a cattery. We were therefore absolutely delighted when we discovered Sitting Kitty. Weekends away are totally stress free in the knowledge that Simba and Cleo are in such good hands. Most of the time they are just in need of food and attention but it's a relief to know that sorting out the occasional 'corpse' in the dining room or taking them to the vet if needed would not be a problem for Maggie and Alex. They even text us to let us know all is ok. We really cannot rate them or their service highly enough and we don't doubt Simba and Cleo would agree!
Jo & Helle, Herne Hill